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Returns + Exchanges

UPDATED: We accept returns of unworn, unwashed, undamaged or defective products. If your purchase delivery date was March 10, 2020 or later, we're extending a 60-day return window. For any purchases made prior to March 10, 2020, our typical 30-day return window will apply. However, if you find it difficult to return within these windows, please email us at questions@UNTUCKit.com.

Please include the original packing slip in your return so we can identify your shipment.

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It’s easy to exchange or return an item is to visit us at an UNTUCKit store closest to you.

For an exchange, simply bring your item(s) to any of our stores and see any associate. If the item(s) you’d like isn’t in stock at your location, associates can place a new order for you, and it will arrive by mail.

For a refund, bring your item to any store and we’ll return the full amount of your item(s) to the original form of payment immediately. Your bank may take 3 to 5 days to process the return.

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You can also return by mail. Follow the instructions here to process your return or exchange and print out a DHL label to send back your unwanted item(s).

START A RETURN BY MAIL

There’s a 30-day window to request an immediate exchange once you receive your item. You can exchange the same style for a different size by visiting our returns page—or you can choose to exchange for something completely different and purchase a new item using your E-CREDit (a voucher equalling the total amount paid for the item(s) you're exchanging).

Please include the original packing slip in your return so we can identify your shipment.

FAQ

How long will it take to process my refund?

Once you receive a confirmation email indicating we’ve received your return, please allow 3 to 5 business days for your bank to generate your refund.

What if my exchange order costs more than my E-CREDit?

You will be required to enter your credit card information for the balance.

Can I return items from more than one order?

Yes, you can return items from more than one order in the same box! Please follow the instructions below:

Put all items into one box along with their corresponding packing invoices. If you no longer have your original invoice, please include the shipment or order number for each order you’re returning. You can find your shipment and order numbers by signing in to your account at untuckituk.returnly.com.

Otherwise, feel free to return/exchange your item(s) at one of our store locations if you would like to avoid shipping your purchase to our warehouse.

When should I start the return process?

There’s a 30-day window to request the return or exchange once you receive your item. Upon processing a return, an E-credit will be generated, giving you the option to exchange for a new style or size.

Please note that E-credits are only redeemable online.

What if my exchange order costs less than my E-credit?

You will receive a refund of the difference to the original form of payment provided.

What if my exchange order costs more than my E-CREDit?

You will be required to enter your credit card information for the balance.

How can I return a gift?

Please visit untuckituk.returnly.com. Below the field where you are asked to enter your email address, click “Returning a Gift?”. Follow the instructions to process your return.

Return Parcel Pick-Up:

Please note UNTUCKit is not responsible for DHL Parcel Pick Up Return Fees.

To book/arrange a parcel pickup please follow the steps found here (Book online, print Parcel Labels, Schedule Collection)

  • Step 1: Enter Address (RETURN ADDRESS: 26 Broadgate, Chadderton, Middleton, Oldham, OL9 9XA, UK)
  • Step 2: Select Parcel(s)
  • Step 3: Select Service

SPRING BANK HOLIDAY: Offer valid 5/21/2020 at 12AM GMT through 5/27/2020 at 3AM GMT, valid in stores and online. Discount will be applied automatically at checkout. Cannot be combined with any other offers or promotions. Offer has no cash value and is not valid on previous purchases, purchases of gift cards.