Returns + Exchanges
UNTUCKit will accept returns and exchanges for orders dated Oct. 16, 2023 to Dec. 24, 2023 at any time through Jan. 24, 2024. After that, our 30 day policy will resume.
- Free returns
- Please note that due to current supply chain issues, refunds may be delayed. You should expect to see refunds within 10–12 business days of receipt.
- Merchandise must not be worn, altered, or washed.
- Refunds will be issued to the original form of payment, e-credit, or gift card.
EXCHANGE & RETURN AT A STORE OR BY MAIL
Return By Mail
For orders purchased online:
- Go to untuckit.co.uk/apps/returns and start by entering your email address.
- Choose the item(s) you want to return and click "continue."
- Print out the return label, pack it up, and ship it.
- Your refund will be issued once we've received the item(s).
For orders purchased in store (including orders starting with "UN"):
- Call, text, or email us. Or chat with a store associate at UNTUCKit.co.uk
- We'll provide a shipping label via text or email.
- Print out the return label, pack it up, and ship it.
- Your refund will be issued once we've received the item(s).
There’s a 30-day window to request an immediate exchange once you receive your item. You can exchange the same style for a different size by visiting our returns page—or you can choose to exchange for something completely different and purchase a new item using your E-CREDit (a voucher equalling the total amount paid for the item(s) you're exchanging).
Please include the original packing slip in your return so we can identify your shipment.
Take It To A Store
80+ Stores Worldwide Now Open
Store associates can help with online and in-store orders.
FAQ
Arranging a Parcel Pick up (only available if you have access to a printer):
- Download and Print your Evri return label through our returns process at https://untuckit.co.uk/apps/returns
- Attach your return label to your parcel following the instructions outlined on your label
- Head to https://www.evri.com/return-a-parcel
- Follow the steps to arrange a pick up (please note you will only be able to arrange a pick up if you have access to a printer)
- Download and Print your Evri return label through our returns process at https://untuckit.co.uk/apps/returns
- Attach your return label to your parcel following the instructions outlined on your label
- Head to a 'ParcelShop' to drop off your parcel (https://www.evri.com/return-a-parcel) to drop off your parcel
- Process your return through our returns process at https://untuckit.co.uk/apps/returns
- Head to https://www.evri.com/return-a-parcel
- Follow the steps to be issued with a QR code and a unique character code
- Head to a 'ParcelShop' (https://www.evri.com/find-a-parcelshop)
- Scan your QR code or enter your unique character code to print your label at a 'ParcelShop' location
If your order number starts with "UN," this means it was a store transaction.
To return or exchange your store purchase, you can live chat with a store associate or call your closest store. Have your order number ready or simply provide the email address associated with the order.
The store associate will organize for a pre-paid envelope to be sent out to you. Just pop your items in the pre-paid envelope and pop them into your closest post Box. Your refund will happen once the item has been received at the store. You can also visit any store to assist with your return or exchange.
Online orders can be processed online by visiting https://untuckit.co.uk/apps/returns You can also return your online order at any of our UK stores. Find your nearest store at untuckit.co.uk/stores.
If your order starts with “UN”, this means it was a store transaction. If your order only contains numbers, this means it was a web online order. UK and CA web orders will start with those prefixes.
There’s a 30-day window to request the return or exchange once you receive your item. Upon processing a return, an E-credit will be generated, giving you the option to exchange for a new style or size.
Please note that E-credits are only redeemable online.
The e-credit will remain active until the warehouse receives your return, at which time the code will be deactivated and you will receive a full refund back to your original form of payment.
You will receive a refund of the difference to the original form of payment provided.
You will be required to enter your credit card information for the remaining balance.
The e-credit will be emailed to the same email that’s on the return label. It is a unique alphanumeric code.
Yes. Once the return is delivered to our distribution center, the e-credit will be disabled, if left unused.
Once the e-credit has been disabled, the return will process. Once processed, the customer will be refunded back to the original form of payment.
You will receive a refund of the difference to the original form of payment provided.
You will be required to enter your credit card information for the balance.
After printing a DHL label through our returns process at https://untuckit.co.uk/apps/returns please call +44(0)844 248 0844 or visit https://mydhl.express.dhl/gb/en/home.html#/getQuoteTab.
Please choose option ‘Schedule a Pickup’ and enter your 10 digit waybill number from your label when prompted. You can find this number under the barcode of your printed returns label that appears as “WAYBILL XX XXXX XXXX”. Review your details and select a convenient date and time for collection.
For UK drop-off go to: https://locator.dhl.com/ to find the nearest DHL drop-off location.
- Step 1: Enter Address (RETURN ADDRESS: 26 Broadgate, Chadderton, Middleton, Oldham, OL9 9XA, UK)
- Step 2: Select Parcel(s)
- Step 3: Select Service
Please visit https://untuckit.co.uk/apps/returns. Below the field where you are asked to enter your email address, click “Returning a Gift?”. Follow the instructions to process your return.
There’s a 30-day window to request a return or exchange once you receive your order. Upon processing an online order return, an e-credit will be generated, giving you the option to exchange for a new style or size. For store orders, call us, live chat with a store associate, or visit a store within 30 days of the transaction.
For online orders: If you’d like to exchange for a completely different style, you can use your e-credit, which is a voucher equaling the total amount of the item(s) you’re exchanging, to purchase any new item(s). Once you complete the online form, you’ll receive your e-credit. However, once your item reaches our warehouse, your e-credit will be void and we’ll refund your original form of payment. For store orders: Visit us in store, or call or live chat with your nearest store associate, who can assist you with your exchange.
Yes, you can return items from more than one order in the same box! Please follow the instructions below:
Put all items into one box along with their corresponding packing invoices. If you no longer have your original invoice, please include the shipment or order number for each order you’re returning. You can find your shipment and order numbers by signing in to your account at https://untuckit.co.uk/apps/returns.
Otherwise, feel free to return/exchange your item(s) at one of our store locations if you would like to avoid shipping your purchase to our warehouse.
An e-credit is issued when a web order is returned through untuckit.co.uk. The e-credit gives the customer a chance to place a new order right away, without having to wait for a refund.
Just copy the e-credit code right in the "Gift card and discount" box at checkout. Click apply and the e-credit will apply to the order. You can also use your e-credit at our stores.
We’re happy to accommodate during store hours, in select stores, if staffing allows. Contact your local store to discuss and coordinate at untuckit.co.uk/stores.
Returns or exchanges can only take place in the country of origin. If you purchased in the US, those products can only be returned or exchanged in a US store or on untuckit.com. If you purchased in Canada, those products can only be returned/exchanged in a Canada store or at untuckit.ca. If you purchased in the UK, those products can only be returned/exchanged in a UK store or at untuckit.co.uk.