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Returns + Exchanges

We accept returns of unworn, unwashed, undamaged or defective products. Please email us at questions@UNTUCKit.com. Please note that items that are returned in unsuitable conditions will be sent back to the original shipping address. We’ll send an email confirmation once we’ve processed your return.

Extended Holiday Returns: If you purchased after October 15, 2021, you can now return by January 10, 2021.

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It’s easy to exchange or return an item is to visit us at an UNTUCKit store closest to you.

For an exchange, simply bring your item(s) to any of our stores and see any associate. If the item(s) you’d like isn’t in stock at your location, associates can place a new order for you, and it will arrive by mail.

For a refund, bring your item to any store and we’ll return the full amount of your item(s) to the original form of payment immediately. Your bank may take 3 to 5 days to process the return.

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You can also return by mail. Follow the instructions here to process your return or exchange and print out a DHL label to send back your unwanted item(s).

START A RETURN BY MAIL

There’s a 30-day window to request an immediate exchange once you receive your item. You can exchange the same style for a different size by visiting our returns page—or you can choose to exchange for something completely different and purchase a new item using your E-CREDit (a voucher equalling the total amount paid for the item(s) you're exchanging).

Please include the original packing slip in your return so we can identify your shipment.

FAQ

How long will it take to process my refund?

Once you receive a confirmation email indicating we’ve received your return, please allow 3 to 5 business days for your bank to generate your refund.

What if my exchange order costs more than my E-CREDit?

You will be required to enter your credit card information for the balance.

Can I return items from more than one order?

Yes, you can return items from more than one order in the same box! Please follow the instructions below:

Put all items into one box along with their corresponding packing invoices. If you no longer have your original invoice, please include the shipment or order number for each order you’re returning. You can find your shipment and order numbers by signing in to your account at untuckituk.returnly.com.

Otherwise, feel free to return/exchange your item(s) at one of our store locations if you would like to avoid shipping your purchase to our warehouse.

When should I start the return process?

There’s a 30-day window to request the return or exchange once you receive your item. Upon processing a return, an E-credit will be generated, giving you the option to exchange for a new style or size.

Please note that E-credits are only redeemable online.

What if my exchange order costs less than my E-credit?

You will receive a refund of the difference to the original form of payment provided.

What if my exchange order costs more than my E-CREDit?

You will be required to enter your credit card information for the balance.

How can I return a gift?

Please visit untuckituk.returnly.com. Below the field where you are asked to enter your email address, click “Returning a Gift?”. Follow the instructions to process your return.

Return Parcel Pick-Up:

After printing a DHL label through our returns process at https://returns.untuckit.co.uk/ please call +44(0)844 248 0844 or visit https://mydhl.express.dhl/gb/en/home.html#/getQuoteTab. Please choose option ‘Schedule a Pickup’ and enter your 10 digit waybill number from your label when prompted. You can find this number under the barcode of your printed returns label that appears as “WAYBILL XX XXXX XXXX”. Review your details and select a convenient date and time for collection.

For UK drop-off go to: https://locator.dhl.com/ to find the nearest DHL drop-off location.

  • Step 1: Enter Address (RETURN ADDRESS:  26 Broadgate, Chadderton, Middleton, Oldham, OL9 9XA, UK)
  • Step 2: Select Parcel(s)
  • Step 3: Select Service

LIMITED TIME: OUR ICONIC SHIRTS AT £55

Use Code: 10YEARS
Use Code: 10YEARS

£55 Select Shirts: Offer valid 10/21/2021 at 12:00 AM BST through 10/27/2021 at 3:00 AM BST, valid online and in stores. Cannot be combined with any offers or promotions. Offer has no cash value and is not valid on previous purchases, purchases of gift cards. Offer not valid on final sale styles. Use code 10YEARS at checkout to redeem.